Reverb Code of Ethics

Our Commitment

At Reverb, we believe our success is intrinsically linked to our positive impact on our employees, clients, community, and the planet. Our Code of Ethics is not just a set of rules; it's a living document that guides our decisions and actions, ensuring we operate with integrity, responsibility, and a commitment to social impact. As leaders, we set the standard for excellence, communicating and modeling the behavior we want all employees to follow.

Our Core Values

These values are the foundation of all we do at Reverb:

• EXCEPTIONAL: Team members consistently do great work and are not only capable but passionate about what they do.
• FLEXIBLE: Do what works best for each client; meet them where they are. When, where, and how we work are tailored to meet the client’s needs.
• KIND: Assume best intentions, listen, and be curious when differences arise. Give others the benefit of the doubt.
• PRINCIPLED: We do what’s best for our team, clients, vendors, and community. No exceptions.
• FUN TEAM NO POLITICS: Team members share information, ask for help, and win together. Everyone does their part to create a place where people can be themselves and do their best work.

Operating with Integrity: Our Guiding Principles

1. Compliance with Laws and Regulations

Reverb requires that all owners and employees comply with all laws, rules, and regulations applicable to our business. We provide resources to ensure all employees understand the company policies, laws, and regulations that apply to their specific roles, and we seek guidance from experts when unsure of whether a contemplated action is permitted by law. We promote open communication, so all employees, owners, and advisors feel comfortable speaking up if they see possible violations.

2. Anti-Bribery and Fair Dealing

Reverb strictly prohibits bribes in any form, including kickbacks or gifts, on any portion of contract payments or soft dollar practices. We ensure all employees who award contracts or who have influence in the allocation of resources understand the role they play in promoting impartiality and fair dealing, including the refusal of any courtesies from suppliers when involved in selecting or reconfirming a supplier or under circumstances that would create an impression of favoritism.

3. Political and Charitable Contributions

Reverb requires that all direct or indirect political contributions, charitable donations, and sponsorships are overseen and approved prior to the activity. We will publicly disclose financial and in-kind contributions to political parties, politicians, lobby groups, charitable organizations, and advocacy groups as appropriate, upon request.

Our Responsibility to Stakeholders

1. Our Team: Justice, Equity, Diversity, and Inclusion (JEDI)

Reverb is dedicated to fostering a workplace that embraces Justice, Equity, Diversity, and Inclusion (JEDI). We are committed to creating an environment where all employees feel valued, respected, and empowered, free from discrimination, harassment, or prejudice of any kind. We strive to:

• Improve workforce diversity and support civil rights.
• Prioritize the quality of life for our team through continuous learning opportunities, living wages, and schedule flexibility.
• Foster an inclusive environment where discrimination is not tolerated.

2. Our Clients and Partners

We are committed to building relationships with clients and partners based on mutual respect, honesty, and shared values.

• Ethical Partnerships: We aim to work with clients and partners who align with our ethical values and commitment to positive social and environmental impact.
• Data Privacy and Security: We are committed to protecting the privacy and confidentiality of our clients' and partners' information. We adhere to all applicable data protections and maintain security measures to safeguard sensitive data against unauthorized access or breaches. You can review our full data protection policy here.
• Quality and Competence: We strive for the highest quality in all our services, maintaining professional competence and delivering effective solutions that meet our clients' needs.

3. Our Community and Environment

Reverb is committed to being a responsible corporate citizen and contributing positively to the world around us.

• Community Engagement: We believe in giving back to our community through active participation, charitable giving, public awareness, and supporting initiatives that promote positive social change. We prioritize equitable benefits, use our time and resources to contribute to underserved populations, and aim to center marginalized voices.
• Environmental Stewardship: We are committed to minimizing our ecological footprint through sustainable practices, responsible resource consumption, and supporting initiatives that promote a healthier planet.

4. Ethical Marketing and Communication

All Reverb's marketing, advertising, and public communications will be factual, complete, and truthful. We are committed to:

• Providing substantiated claims and clear disclosures.
• Avoiding misleading statements, exaggerated claims, or disparaging remarks about competitors.
• Ensuring our communications reflect our values and commitment to integrity.

You can review our complete Ethical Marketing policy here.

Reporting Violations and Whistleblower Protection

If you become aware of the violation of any law, rule, or regulation by the Company, whether by employees, owners, or any third party doing business on behalf of the Company, it is your responsibility to promptly report the matter.

• Definition: A whistleblower, as defined by this policy, is a Reverb employee who reports an activity they consider illegal or dishonest to one or more of the parties specified in this policy. The whistleblower is not responsible for investigating the activity or determining fault or corrective measures; appropriate management officials are charged with these responsibilities.
• Reporting Channels: You can report concerns to your manager or the People & Culture Manger. To submit a concern, complaint, or feedback, please fill out the Employee Feedback & Complaint Form here. An employee who intentionally files a false report of wrongdoing will be subject to discipline up to and including termination.
• Non-Retaliation: Reverb strictly prohibits retaliation against any employee, owner, or advisor who, in good faith, reports a suspected violation of this Code, company policies, or applicable laws. We are committed to protecting individuals who speak up, and any acts of retaliation will be met with severe disciplinary action. If you believe you are facing retaliation, contact the People & Culture Manager immediately.
• Confidentiality: We will keep your identity confidential whenever possible. However, disclosure may be necessary for a thorough investigation, to comply with the law, or to protect the legal rights of those accused.

All reports of illegal or dishonest activities will be investigated promptly, thoroughly, and fairly. All information will be kept confidential and shared only with those who need to know to resolve the issue.

Continuous Assessment

Reverb continually assesses the ethical, social, environmental, and legal challenges of emerging technologies and business practices. We are committed to adapting our policies and practices to ensure we are keeping a human centric approach, governing responsibly with ethical operations, and always prioritizing the benefit of all organizational stakeholders.

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